Heather Poole

During boarding, when I’m standing in front of the flight deck door greeting passengers, I always smile and say, “Hello.” Sometimes I’ll ask how passengers are, only to be reminded why I maybe shouldn’t ask that question. “This airline sucks,” said one passenger, after I wished him a “Good morning.”…

Last month the New York Post ran a story about a passenger who was kicked off a flight for“no good reason.” The “no good reason” turned out to be … well, they didn’t know. Which I suppose is how they came up with “no good reason.” In a passenger-recorded video, we don’t…

I don’t know what you do for a living, but imagine if I told you I needed your Body Mass Index, or BMI, to decide whether or not you were fit to do your job — a job you were doing every day, a job nobody had complained about. You might…

It was like a scene out of a movie. I was in the terminal at John F. Kennedy International Airport when I spotted a very attractive man standing in line at the Hudson News outside of security. We made eye contact, and he started walking towards me. “Excuse me,” he…

It’s not hard to spot inebriated passengers when they walk on board and announce, “Let’s party and have some drinks!”  Those we know to keep an eye on.  It’s the quiet ones we have to worry about, the ones who ask for a cup of ice, and that’s it. That’s…

I’d been in Saint Lucia less than 24 hours and already I felt antsy. It didn’t help that the resort was only 10 minutes from the airport, or that we were handed a rum punch the minute we walked into the hotel lobby. Thirty minutes after getting off the plane,…