“Friendlier service doesn’t cost a thing.” That’s what one travel writer said, after complaining about an experience on board a flight recently. But as a flight attendant with years of experience, my first thought was: Yes. It does. Whenever I speak to people about what I do for a living, most seem to assume the…
Hold that flight: a good-news airline story by Christopher Elliott originally appeared in the Seattle Times. In the fourth to last paragraph I answered the question, do airlines hold flights? “Passengers ask us to hold the plane all the time,” says Heather Poole, a flight attendant for a major airline. Almost as often, the request…
“Does Sex Sell Airline Seats? Some Airlines Hope so. ” originally appeared on TravelChannel.com We asked Heather Poole, a 15-year flight attendant and author of Cruising Attitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 35,000 Feet her thoughts about marketing flight attendants as sex symbols. She wasn’t too impressed. “Cheap airfare is the only thing that…
Read more Here’s what I think about those sexy flight attendant ads…
I’m always asked, “which airline do you work for?” whenever I’m being interviewed. As if the answer is going to give people a better understanding of why I wrote the book, Cruising Attitude, or why I feel the way I do about flying or travel in general. “One of the big ones,” is the usual…
I’m scheduled for a flight attendant interview on Tuesday! I’ve been through the process once before so I am familiar with the questions they may ask, but I’m just not confident in my answers sometimes. The hardest part is answering behavioral or situational questions. When they ask, “Name a time when…” I find it really…
Read more How to answer flight attendant interview questions
I love this commercial! Doesn’t matter if I have no idea what they’re saying. Now how do I get cool music like that playing in the background whenever I walk through the terminal?
“In 1974 I flew L.A. to New York for $250.00 round trip. Adjusted for inflation (google “inflation calculator”) that would be $1107.00 today. Orbitz has a roundtrip price for the same flight for $278.00 (advance booking) right now. We are not paying for the level of service we had back in the good old days and to expect…
Read more Travel quote of the week: Airline ticket prices & level of service
