HEATHER POOLE has worked for a major U.S. carrier for twenty years. Her first novel, Cruising Attitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 35,000 Feet is a New York Times bestseller.  Her work has also been published in The Best Women’s Travel Writing 2010, Mental Floss, Los Angeles Times, CNN and Mashable. She has been mentioned in or on Good Morning America, 20/20, CNN, HLN, Fox and Friends, Weather Channel, People Magazine, New York Times, Wall Street Journal, National Geographic Travel, MSNBC, USA Today, The Times Online,  The New York Post,  Entrepreneur Magazine, Marie Claire, Woman’s Day, Executive Traveler, Martha Stewart Weddings, Fodors.com, CondeNast.com, Frommers.com, and more

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  1. Couldn’t describe it before, but you know that feeling you get when you know, deep down, something’s missing? In fact, you’re not even really aware something’s missing – like that.

    I love to fly. I love to be in airports. I love to see the only belongings I need to worry about in two regulation carry-on bags.

    I RSS a bunch of travel sites and my favourite airline, but it wasn’t doing it for me. Felt empty, somehow.

    Then I found this site. Pure satiation and joy. My own 2C seat with a view of the galley and that piping hot coffee coming my way.

    Heather Poole, you are a delight. Please don’t ever stop doing this.

      • hello Heather,

        just came across your web site, and thought? My gosh, I know you from somewhere. Do you remember me from the Air Elegance class? Must be 10 years ago?
        Let me know if it is you.

  2. Hello,

    Seen your articles on Gadling a few months ago and enjoyed all the views (from your co-workers and the travelers…)
    I’m not sure where to post this but I felt that this is necessary; I flew a direct flight from Dubai to D.C. on Fri (EARLY 18 Sep 09) on United 977. It was a rough flight for me (16hrs plus and going for a VA appointement) but I know it was an even tougher flight for the cabin crew. I just wanted to thank all of them for the courtesy and professionalism they displayed to all the customers. It was great see how nicely they dealt with all types of people.
    I just wanted to say thanks.

    • go to united.com and fill out a customer comment and the crews supervisors will be notified. it’s always nice when the boss knows you have made a good impression on a customer!

  3. You do an eloquent, amusing, intelligent & even easily elegant–which is to say “KICKS ASS!”–job, Heather! Very pleased to meetcha! M’wah! ~~SAM

    PS: Howcum all my flights have female flight attendents over 50 with bulldog jaws, that ubiquitous stray hairy mole & the expression of someone who just huffed Limberger cheese for the first time? (Oh yeah–I forgot; I fly Economy… {*grin*}) ~~S

  4. hahaha! i’m deathly afraid of flying (despite how safe i know it is), but i’m glad i get to read about air travel shenanigans. keep it real!

  5. I remember my newbie flight in Business Class. WOW, I was going crazy, LOL…

    I had flown quite a bit, but never business/first and I remember marveling at the food, drink selection and the fact that the FA knew my last name!

    Now as a multi year platinum FF, I still get a kick of hearing a FA say my last name! Every once in a while there is that Special FA that will make the trip worthwhile and cause enough of an impact that I will write a letter to the airline providing kudos where they are due.

    I remember one specific flight from BOM to AMS that I was flying business. The gentleman next to me had a very very strong body odor. I mean strong. I politely asked that FA to be moved to another seat and the FA very politely explained that there was nothing else available in business as they were booked solid.

    I asked her whether she could get me a seat in coach that was an aisle and that I would trade with the person there. She smiled, walked away and when she returned she asked me to gather my belongings and took me over to first class.

    To this day I wish I would have asked her name and email address as I would have loved to keep in touch. But alas as many others, didn’t have the guts…

    Anyway, your job as FA’s is hard enough without having to deal with idiots on board. Flyers… Don’t be idiots!

    Great blog, happy that I found it! Keep it going 🙂

  6. You always mention how much your husband travels, but what line or type of work does he do?

    Good blog & I like your tweets!

    • I’ve been forbidden to talk about him, but let’s just say he’s a lot Renee Russo in the Thomas Crown Affair only he doesn’t look nearly as pretty in a black dress

  7. Heather,

    Saw your packing tips on the NYT. Rolling is definitely better than folding, but I find that clothes which don’t need to be folded at all are better off packed flat than rolled. I usually pack everything flat except for pants and heavy shirts/sweaters (I make sure I’m wearing my heaviest clothing on the plane). Even thin shirts I find I can pack more efficiently by lying flat and folding the sleeves over (alternating them north and south so the folded parts don’t bulk up). Of course, the rolling method is more convenient once you get there if you are going to be living out of your bag rather than operating from a base. Pulling out clothes packed flat is a pain.
    Nice job with the suitcase! I’ve tried to teach this to my girlfriend but so far no luck. I’m forwarding your video to her, though part of her problem isn’t in the packing, it’s in the “not packing” as in “you don’t need to pack everything you own. ”


    • I prefer to roll myself unless I’m traveling for 7 days or more. Rolling just allows me to bring more. As for wrinkles, I try to pack clothes that don’t wrinkle easily. If they do, I’ll hang them in the shower or call down for an iron. Most hotels have them.

  8. Hi Heather,

    I just found your blog (through the NY Times story you were quoted in) and thought I’d let you know how great I think it is. People think I’m nuts when I tell them this, but I’ve always wanted to be a flight attendant! I’ll just live vicariously through your blog for now.

    • Ah thanks, Angie! Kind of you to say. Also, it’s never too late. My mother is a flight attendant and didn’t become one until AFTER me.

      • OMG ! Your mother became a flight attendant after YOU ! Great ! Everything is possible in USA, and I love that !
        Angie, you should realized your dream, even if you have to know, nowadays it is a harder and harder job ! But we do it because we always wanted to do it… and no regrets 😉

  9. Hi Heather

    Love your blog. My compliments. It is travel, it is biography, it is witty. Very nice.

    Will definitely follow you. Here and on twitter.

    The mixture of ‘styles’ and ‘topics’ is awesome. Gives me some ideas for our firm’s blog (we are financial consultants specializing in Emerging Markets). To incorporate a bit of me and travel could be done.

    Count me in as a fan.

    Hugs, Erika (from the Netherlands)

  10. Hello Heather

    I just wanted to say that I follow you on twitter, and I dated a 30 year vet flight attendant for Air Canada for several years so I know first hand it’s a highly skilled job that isn’t easy, I must admit I miss the free first class flights lol but all things come to an end, and for the better I might add.

    Too bad she still lives across the hall in the condo next to me lol

    Best of luck


  11. Great blog with a fabulously humorously look at everything connected with flight attendants. I think this is even more humorous due to the fact I know a few flight attendants, and this is all sooo true.

  12. Hi Heather!

    We are loyal followers of you on Twitter and love your website! I run airportparkingconnection.com and we offer discount parking reservations online to all major airports around the country. Do you have anything set up to purchase advertising or a link exchange?

    Thank you!

    Mandy Minglin
    Airport Parking Connection

  13. Hi there

    I am happy to introduce myself as an editor of a luxury blog: http://theluxuryhub.com/ where we have ongoing Luxury award contest i.e. LuXplosion 2010. Started in December, the top 5 nominees are up for voting and I take pleasure in sharing that Heather_Poole have been nominated in “Social Media>> Decadent Travel Twitterers” Category.

    Here is the link to the voting page: http://theluxuryhub.com/luxury-awards-vote-for-luxplosion-2010-nominees/

    P.S: We are in the process of profiling every nominee via an individual post and would welcome a mention on your online outfit to have your savvy readers vote for it.

    Stay around as voting ends on 25 February and winners to be announced on 28 February.


  14. Don’t remember exactly how I stumbled across your web presence today, but I have been reading your blog, facebook, and tweets for the past several hours now… Hunkering down the east coast Hurricane hear near PHF.

    I am fascinated by all aspects of aviation and aerospace and find your enthusiasm for the skies intriguing and your passion for your work captivating. You possess unique sets of skill, charisma, charm and humor that allow you to represent and bear witness to the daily human adventure that takes place in that vast world that exists somewhere around 30,000 feet.

    The pictures of your manuscript allowed me a glimpse, and now I very much look forward to reading your new book… Congratulations!!!

  15. Hello Heather,
    I’m so happy to have found your blog. What a wonderful mix of facts and entertainment. You have a strong voice and a knack for the written word. It’s all very well done. I’m so glad to have found you on the web.
    As a frequent flier, I want to thank all the flight attendants who take care of us in the sky. I’ve found the vast majority to be hard working, considerate and most of all….decent human beings often doing a thankless job. I have been known to write an airline after a particularly notable flight and believe other fliers should do the same.
    I have 2 close friends who are flight attendants and routinely hear the funny and the horror of their jobs. I have directed these girlies to your blog. Thank you Heather and keep it up. You are quite talented and I will be following you.

    Annette in Utah

  16. Hi Heather – from one Expose aviation writer, from another, I wish you the best success with your latest book. You should try for EAA’s “Author’s Corner” this summer 2012, we aviation authors have a blast up there at the week-long event. You are giving me some stiff competition for the #1 Best Seller position on amazon.com lately, I enjoy the challenge. 😉 Please drop me an email at avitengineer@yahoo.com, I have an opportunity for you. Best, Pete Buffington, author “Squawk 7700” http://www.amazon.com/Squawk-7700-ebook/dp/B002WTCM7G PS – you can follow me here on FB: http://www.facebook.com/SquawkCode7700

  17. Heather, I stumbled across your blog via your interview with Nomadic Matt. Love it! I too am a crew member who blogs, except that I work on a cruise ship.

    Congrats on the success of your new book. Looks like I have to get it now!

  18. Hi Heather just started reading your blog. Very funny! I start flight attendant training in 4 weeks. No lie. I’m scared to death. HOW do you do it? Live here..based there?

  19. LOVE your book, LOVE your blog. I am dying to read more about your adventures in the sky! Will you be writing more? Please say yes!

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