Interview with Lacy

I’ve posted INTERVIEW WITH A FLIGHT ATTENDANT – ME on Gadling.com, so make sure to check it out. As for the one who asked me all those great questions, here she is…LACY!

How old are you Lacy? Im 17 years old

What grade are you in? I’m a Jr.

What class is this paper being written for? English 3

Why do you want to be a flight attendant? I want to be a flight attendant because it seems like an adventure, and i always wanted to travel when i graduated high school. Also i love working with all kinds of people. I consider myself outgoing and friendly and i think i would be great for the job.

Where do you live? I live in Altlers Oklahoma

Have you ever flown before? If so, where? Yes. I have flown to Phx Arizona.

Now here’s a little bit of that interview….

How long have you been working at your job: I’ve been working for a major US carrier for fourteen years. Before I began working for my current employer, I worked three months for a low cost carrier called Sun Jet International Airlines, an airline that is no longer in business. I’ve even done a little corporate flying on a GV (gulfstream) owned by Mark Cuban, owner of the Dallas Mavericks basketball team, which was actually purchased over the internet for $41 million, the largest internet purchase ever made. Talk about an amazing experience. My jumpseat alone was something to write home about.

What kind of training / education is required to do your job: It depends on the airline. However, I do not know many flight attendants who do not have a college education. Even with a 30% pay cut, longer duty days, and shorter layovers, all of which happened after 9/11, the job is still a highly competitive one to obtain. That means if you want to work for a major carrier your best bet is to go to college and get a degree.

Besides a college education, airlines are also looking for people who have good customer service skills. Remember, you will be dealing with people, all kinds of people and lots of them for up to 14 hours a day, and most of these people are not happy and want to tell you all about it. It’s important that you have the right kind of personality to handle this kind of job. Even people with the right personality can lose a little patience after a long duty day. Being flexible is also a must in the airline industry, as flights cancel and schedules change. And keep in mind, you probably won’t be based where you live now.

As for training the airline will provide, it was the longest seven and a half weeks of my life. It’s not that it was hard, because it’s really not, but there’s a lot of information to retain in a very short period of time. In training we learned everything from how to evacuate a smoke filled cabin to how to handle a “gassy” passenger without insulting them.

Trust me, it’s not all about doing a drink service. Things do happen in flight. Just a few months ago I walked out of the business class galley with a tray full of drinks and noticed the entire business class cabin had turned around in their seats, all eyes on me. That’s when I spotted the unconscious young lady lying on the floor. No one had moved a muscle. Immediately I went into action. Fortunately flight attendant training prepares you for anything and everything. Though I must admit I was completely unprepared once while working a Sun Jet flight when a passenger complained to me because she didn’t get a blueberry muffin inflight due to the fact that the flight diverted because of smoke in the cabin. Ya see, this is one of those times when customer service skills come in handy…

To read more, go to GALLEY GOSSIP: INTERVIEW WITH A FLIGHT ATTENDANT – ME!

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Heather Poole View All →

Yeah, that's me, the one standing in the aisle wearing flammable polyester...

2 Comments Leave a comment

  1. nice post. I read you will write a book on flight attendants soon! when are you planning to publish it!? I would definately buy it!

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