Why ring the flight attendant call light when you can just send a tweet – and get results!

svacherRecently I wrote a post, Flight attendant pet peeve #6 – the run around, about running the flight attendant ragged in flight. Now I wasn’t complaining about passengers who use their call lights. Not at all. It’s there for a reason. But there is a difference, a very big difference, between having needs and being needy. If you push the button once (or twice), I’d say you have a few needs you’d like to be met. That’s fine. But If you’re using it fifteen times on a three hour flight, you’re a bit needy. And that’s not so fine.

Speaking of having your needs met, this morning I read an interesting article about the power of Twitter in flight. By the way, did you know that I’m on twitter? Of course you may have heard that Oprah’s on twitter. Maybe even you’re on twitter. We’re all on twitter. If you’re not on twitter, perhaps it’s time to change that. Why? I’ll let James A Martin of PC World explain…

You’re on a plane, and you’re hungry. For whatever reason, the flight attendants have overlooked your meal, and now you’re frustrated. What do you do? You tweet about it. Someone from the airline sees your tweet and sends a message to the pilot. The pilot tells a flight attendant that the passenger in seat 3B (or whatever) hasn’t been served and is tweeting about it. And within a few minutes, your meal arrives.

 Believe it or not, this scenario actually occurred aboard a Virgin America flight, according to Porter Gale, the airline’s vice president of marketing. Gale relayed the incident at a recent Twitter conference in San Francisco. (Virgin America’s entire fleet is equipped with wi-if networking, which is how the passenger was able to tweet about the missing meal.)

Now I can’t imagine the above scenario happening on board one of my flights, but I’m sure the flight attendant who was notified by the captain that 3B had been skipped couldn’t believe it was happening on her flight either. Why this passenger didn’t ring the call light, I don’t know. Then again, why ring the call light when you can just tweet about it! Tweeting is all the rage right now, especially at 30,000 feet.

A month ago I happened to be at home enjoying a day off, when I logged onto twitter and read a post from Johnny Jet about being on a particular flight, which just so happened to be the flight I normally work from New York to Los Angeles. Quickly I logged onto the flight service website and looked up the crew.



  1. Now THAT’s fantastic customer service. It’s pretty much the exact opposite of the type of service I’ve been experiencing from the airlines these days.

    Frontier Airlines really has me in a snit, and they pretty much don’t seem to care. My daughter’s Friday night flight was canceled. Long story short… To get “satisfaction”, I was told to call customer service. Only to learn that “customer service” is only available M-F, and the flight I was HOPING to get my daughter on was on Sunday.

    It’s nice to know there are still a few airlines which pride themselves on excellent service.

    – Daiv

    • What an awful story. Sorry to hear your daughter got stuck without a flight and there was no customer service to call. I can only imagine how frustrating that must have been. Reminds me of an airline I used to work for a LONG time ago – Sun Jet International Airlines. Hope things turned out okay.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.