• The Asiana crash and flight attendant training

    More than “Singapore Girls’: Safety emphasized in airline’s grueling training course by Harriet Baskas originally appeared on NBC News Travel July 12, 2013 Cabin attendants on carriers in the United States and elsewhere can skip the sarong-swimming lessons, but they must all pass an annual refresher course in safety measures.…

  • Favorite airport restaurants

    Airport Restaurants That Really Are Worth The Trip by Paul Brady originally appeared on the Conde Nast Traveler website June 27, 2013 The past few years have seen a marked improvement in airport dining around the world—in-terminal food trucks, local fare, and even high-end bistros that wouldn’t be out of place in London, New…

  • Is the FAA easing up on the electronic device police?

    FAA Moving Toward Easing Electronic Device Use by Scott Mayerowitz originally appeared on the Associated Press website June 21, 2013.  Heather Poole, a flight attendant for a major U.S. airline, blogger and author of the novel “Cruising Attitude,” said easing the restrictions would make flight attendants’ jobs “a whole lot…

  • Everything you ever wanted to know about being a flight attendant…

    Book View TV interviewed me about my book, Cruising Attitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 30,000 Feet.  Basically we discussed everything you ever wanted to know about being a flight attendant. PART 1:  BARBIE BOOT CAMP.  A little bit about how my book Cruising Attitude came to be,…

  • 9 safety tips for new flight attendants (and solo travelers)

    1. “The Gift of Fear,” by Gavin De Becker, should be required reading for all men and women, especially for those of us who travel, particularly for women who travel alone. I’ve recommended this book to more flight attendants and passengers than anything thing else over the years. It’s saved my…

  • The Paul Harris Show: Flight Attendants, Crashpads, Delays, THE MILE HIGH CLUB

    This interview originally appeared on The Paul Harris Show I predict this will be one of my most-downloaded interviews. It was certainly a lot of fun for me. On my America Weekend show, I talked with Heather Poole, who has been a flight attendant for major airlines for 15 years and…

  • Do airlines hold flights?

    Hold that flight: a good-news airline story by Christopher Elliott originally appeared in the Seattle Times. In the fourth to last paragraph I answered the question, do airlines hold flights? “Passengers ask us to hold the plane all the time,” says Heather Poole, a flight attendant for a major airline.…

  • I’m a Cosmo Girl!

    Bust out your magnifying lens and you might see my name on page 129 of the July issue of Cosmopolitan Magazine. Yep, that’s right, I’m a Cosmo Girl now.  Well kind of.  I offered a few travel tips.  1, 2, 4 & 5 are mine.

  • GIVEAWAY: Swinging Cup

    They call it the Swinging Cup, even though it’s really a holder – a cup holder – that swings when you attach it to the handle of your suitcase.  When the makers of this product contacted me about promoting it,  I laughed, and then I listened, and then I decided…

  • Plane Truth About Flying

    Plane Truth about Flying originally appeared on the Australian website New.com.au.  It’s one of the best 10-interesting facts-about-flying articles I’ve read in a long time.  Check out #2…  2. Is it true that diet cola is harder to pour in the skies? It’s true, the fizz and the high altitude make…